Online Class Troubleshooting Guide

I am having issues logging in.

Contact I-DEA Tech Support support for help with your login or other connectivity issues.


I am unable to view a video.

Run a compatibility check for your browser by clicking here or copying and pasting the following link:

If the test produces any errors, please contact I-DEA Tech Support at

If the test produces no errors, contact

My class is not showing up in Canvas.

Contact I-DEA Tech Support

I am having problems uploading work into Canvas.

Contact the teacher for that class.

An online program such as Pearson, MathXL, HMH, or ThinkCentral, etc. is not working or is temporarily down.


How do I enter an answer into MathXL?

Contact the teacher for that class.

I am having issues with my IDLA class.

Contact IDLA's tech support at